> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bethelchms.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and subscription

> Understand Bethel ChMS pricing, subscription management, payment confirmation, and payment recovery.

Bethel ChMS uses one Standard plan. Every feature is included, and you pay based on the number of branches in your organisation.

<Info>
  **Who can manage billing:** Only the organisation owner can open the Stripe billing portal. Other admin-side roles can see billing status in organisation settings, but they cannot manage payment details.
</Info>

## Pricing

Your subscription is priced per branch.

| Billing period | Price per branch         | Notes          |
| -------------- | ------------------------ | -------------- |
| Monthly        | £80 per branch per month | Billed monthly |
| Annual         | £880 per branch per year | 1 month free   |

VAT is included in the displayed price.

## Set up payment during onboarding

During onboarding, the **Payment** step shows **Your plan** as **Bethel: Everything included**.

<Steps>
  <Step title="Choose a billing period">
    Select **Monthly** or **Annual** under **Billing period**.
  </Step>

  <Step title="Continue to Stripe">
    Click **Continue to payment**. Bethel ChMS redirects you to Stripe Checkout.
  </Step>

  <Step title="Enter card details">
    Complete payment in Stripe.
  </Step>

  <Step title="Wait for confirmation">
    Bethel ChMS shows **Confirming your payment...** while it confirms the subscription.
  </Step>
</Steps>

When payment is confirmed, Bethel ChMS returns you to onboarding so you can continue setting up your organisation.

If confirmation takes longer than expected, the page shows **This is taking longer than usual...** with **Refresh** and a **contact support** link.

## View plan and usage

Open **Organisation Settings** and find **Plan & Usage**.

This card shows:

* Your current plan badge, shown as **Standard**.
* Your branch usage, shown as current branches against the branch limit.
* **Features**, shown as **All features included**.

The branch limit is the only enforced usage limit in the Standard plan. See [Feature availability by plan](/guides/feature-availability-by-plan).

## Manage billing

The organisation owner can manage billing from **Organisation Settings**.

<Steps>
  <Step title="Open organisation settings">
    In the sidebar, open **Organisation** > **Settings**.
  </Step>

  <Step title="Find Billing">
    Find the **Billing** card.
  </Step>

  <Step title="Open Stripe">
    Click **Manage Billing**.
  </Step>
</Steps>

The Stripe billing portal lets the owner update the payment method, view invoice history, and cancel the subscription at the end of the billing period.

You cannot change the subscription quantity or switch plan pricing in the Stripe portal. Bethel ChMS keeps billing quantity in sync with the number of active branches.

If billing is not managed by Stripe, **Manage Billing** shows: **Billing is managed manually. Contact support to update your billing details.**

## Add or remove branches

Branch count affects billing quantity.

When you create a branch, Bethel ChMS syncs the active branch count to Stripe. When you delete a branch, Bethel ChMS soft-deletes it and syncs the lower active branch count to Stripe.

If your organisation is on annual billing, Bethel ChMS shows **Confirm branch addition** before adding a branch. The dialog shows an **Estimated charge** for the prorated cost of the new branch for the rest of the current billing period.

<Note>
  You cannot delete your organisation's only branch. Create another branch first if you need to replace it.
</Note>

## Billing status

The **Billing** card shows the subscription status.

| Status        | Meaning                                          |
| ------------- | ------------------------------------------------ |
| **Active**    | Your subscription is in good standing.           |
| **Trialing**  | Your subscription is in a trial state.           |
| **Past due**  | Bethel ChMS could not take the latest payment.   |
| **Suspended** | The account is paused until billing is restored. |

If the subscription is set to renew, the card shows **Renewal** and the renewal date. If cancellation is scheduled, the card shows **Cancellation** and the date access ends.

## Recover from a failed payment

When a payment is past due, the organisation owner sees an amber warning banner above the app content:

> We couldn't take your latest payment. Update your card to avoid interruption.

Click **Manage Billing** in the banner to open Stripe and update the payment method. You can dismiss the banner for the current browser session.

If the account becomes suspended, Bethel ChMS shows the **Billing** recovery page instead of normal app access. The page says **Account paused** and includes:

* **Contact support**.
* **Manage Billing**.

After billing is restored, Bethel ChMS shows the app again. If you visit the recovery page while your subscription is active, it shows **Subscription active** and a **Go to app** button.

## Get help

Use **Contact support** from billing recovery, payment confirmation, or limit messages. Billing support goes to `hello@bethelware.app`.