Who can manage billing: Only the organisation owner can open the Stripe billing portal. Other admin-side roles can see billing status in organisation settings, but they cannot manage payment details.
Pricing
Your subscription is priced per branch.| Billing period | Price per branch | Notes |
|---|---|---|
| Monthly | £80 per branch per month | Billed monthly |
| Annual | £880 per branch per year | 1 month free |
Set up payment during onboarding
During onboarding, the Payment step shows Your plan as Bethel: Everything included.
When payment is confirmed, Bethel ChMS returns you to onboarding so you can continue setting up your organisation.
If confirmation takes longer than expected, the page shows This is taking longer than usual… with Refresh and a contact support link.
View plan and usage
Open Organisation Settings and find Plan & Usage. This card shows:- Your current plan badge, shown as Standard.
- Your branch usage, shown as current branches against the branch limit.
- Features, shown as All features included.
Manage billing
The organisation owner can manage billing from Organisation Settings.
The Stripe billing portal lets the owner update the payment method, view invoice history, and cancel the subscription at the end of the billing period.
You cannot change the subscription quantity or switch plan pricing in the Stripe portal. Bethel ChMS keeps billing quantity in sync with the number of active branches.
If billing is not managed by Stripe, Manage Billing shows: Billing is managed manually. Contact support to update your billing details.
Add or remove branches
Branch count affects billing quantity. When you create a branch, Bethel ChMS syncs the active branch count to Stripe. When you delete a branch, Bethel ChMS soft-deletes it and syncs the lower active branch count to Stripe. If your organisation is on annual billing, Bethel ChMS shows Confirm branch addition before adding a branch. The dialog shows an Estimated charge for the prorated cost of the new branch for the rest of the current billing period.You cannot delete your organisation’s only branch. Create another branch first if you need to replace it.
Billing status
The Billing card shows the subscription status.| Status | Meaning |
|---|---|
| Active | Your subscription is in good standing. |
| Trialing | Your subscription is in a trial state. |
| Past due | Bethel ChMS could not take the latest payment. |
| Suspended | The account is paused until billing is restored. |
Recover from a failed payment
When a payment is past due, the organisation owner sees an amber warning banner above the app content:We couldn’t take your latest payment. Update your card to avoid interruption.Click Manage Billing in the banner to open Stripe and update the payment method. You can dismiss the banner for the current browser session. If the account becomes suspended, Bethel ChMS shows the Billing recovery page instead of normal app access. The page says Account paused and includes:
- Contact support.
- Manage Billing.
Get help
Use Contact support from billing recovery, payment confirmation, or limit messages. Billing support goes to[email protected].